Have used them 3 times in the past 1.5 years. Professional, very responsive, so helpful and good rates! Will not call anyone else. And no, I'm not that nice on reviews unless well deserved. Thank you gentleman.
Our AC went out on Saturday evening of Memorial Day weekend. I called the man with whom I have a service agreement (which, is supposed to entitle me to priority service) and was told he couldn't come out until Tuesday! I called a friend for advice, and he recommended Shepherd's Heating and Air. I called the telephone number published on the website at 10 o'clock at night, and the owner answered the phone! He was very polite and friendly and got someone out here the next day to fix the problem. The tech was very polite, efficient, knowledgeable and friendly. Needless to say, I won't be renewing the pricey service agreement with the other company.
This company was great! Shawn came out inspected my leaking HVAC system.... he advised my 20year old system is riddled with leaks and needed to be replaced. He submitted his recommendation to make home warranty company and then came back out with MJ, who was also great. And the both installed my new system. They arrived early which was great! I called because my house was super cool now and was worried it was too cold and not running correctly. Nick came out he was great as well. He checked my system and said everything appeared to be fine. Just to be sure I called my electric company and she checked my usage, she said my house must be cooler because my system is working more efficiently She advised I am using 300Kw less than last Year the same time. Yet my house is cooler! Yay.. btw this system didn't even cost me an arm and a leg... like I was quoted with 2 other companies! I would absolutely recommend this company... and I have already!
We've been using Shephard's for 6 years and we've never had a problem with them. We had a company tell us we needed to replace our entire furnace, so we got a second and third opinion. Shephard's was the only company that told us it just needed cleaning and replaced a part, saving us thousands. Since then, they have serviced our units yearly and installed humidifiers in 2 homes. We also had them relocate an air conditioner unit to another part of our yard with no issues. They are a busy company, but when I call, I deal directly with the owner and he's always been very kind. They usually are at our home to work on any issue with in 24 to 48 hours. I've not had a need for emergency repair, so I can't comment on same day service, but the call back time is very quick when I left messages.
These guys are excellent. They were on time when they said they would be here and very professional. Price wise they are more then fair and could not be happier with the product and services they provide.
I contacted Mark Shepperd via email over a weekend in early June and he was kind enough to get back to me immediately. We were able to connect via the phone and he provided excellent answers and advice regarding my numerous questions concerning a new marine grade HVAC system. We were able to arrange an early installation date, and Shepherd's crew began the new HVAC project within a couple of days. Truly amazing in today's world! The project took about 3 days and by the end of the week, everything was in place and working perfectly. Brother Danni then handled the paperwork and filed the rebate claim with the energy company... again all within a matter of days. I am extremely satisfied with this firm's professionalism and their prompt attention to this endeavor. Thanks to both Mark and Danni... and the entire team at Shepperd's. Job well done!!